توجه: متن رسمی شرایط و ضوابط مشاوره، نسخهی انگلیسی زیر است. در صورت بروز هرگونه اختلاف یا ابهام، نسخهی انگلیسی ملاک تفسیر و اجرا خواهد بود. اگر در درک هر بخش از شرایط نیاز به توضیح دارید، پیش از تیک زدن کادر پذیرش با ما تماس بگیرید (778-320-3955).
CONSULTATION TERMS & CONDITIONS
Effective May 21, 2026 · Rasouli Immigration Service Corp. · RCIC #: R711169
1. Introduction
These Consultation Terms & Conditions (the "Terms") govern the booking, conduct, and scope of consultations provided by Rasouli Immigration Service Corp. ("we," "our," or "the firm"). By booking, paying for, or attending a consultation — whether in person, by telephone, or by video conference — you confirm that you have read, understood, and agreed to these Terms and to our Privacy Policy.
Our services are provided in accordance with the professional and ethical standards of the College of Immigration and Citizenship Consultants (CICC) for Regulated Canadian Immigration Consultants (RCICs).
2. Nature and Scope of a Consultation
A consultation is a limited professional discussion intended to provide general guidance regarding Canadian immigration matters based solely on the information you provide at the time of the consultation. It is not a comprehensive legal opinion, a guarantee of eligibility, or a substitute for full case preparation.
- Consultations are based only on the facts disclosed during the session.
- Preliminary opinions may change after a complete review of supporting documents.
- No formal document review, legal research, or case preparation is included in a standard consultation unless expressly agreed in writing.
- The scope of any consultation is limited to the duration and subject matter booked.
3. No Consultant-Client Relationship Without a Signed Retainer
Booking, paying for, or attending a consultation does not, on its own, create a consultant-client relationship, nor does it constitute formal representation. A professional retainer — including any obligation to represent, advise, or advocate on your behalf before IRCC, IRB, or any other authority — arises only after:
- a written retainer agreement has been executed by both parties; and
- any applicable retainer or service fees have been received.
Until both conditions are met, no fiduciary duty, representative obligation, or authority to act on your behalf exists, regardless of any prior communications, consultation discussions, or preliminary opinions provided.
4. Free Preliminary Assessments
Free preliminary assessments offered through our website or AI assistant are general informational tools only. They are not legal opinions, eligibility determinations, or formal advice, and they do not create any professional relationship. Decisions about your immigration matter should not be based solely on a free assessment.
5. No Guarantee of Outcome
Immigration outcomes are determined solely by Immigration, Refugees and Citizenship Canada (IRCC), the Immigration and Refugee Board (IRB), provincial nomination programs, visa offices, and other competent authorities. Accordingly, we do not guarantee:
- eligibility for any immigration program or category;
- approval of any application, visa, permit, or status;
- processing times or decision timelines; or
- any specific or particular immigration result.
Any opinions expressed during a consultation reflect a professional assessment based on currently available information and applicable rules at the time, and remain subject to change without notice as a result of regulatory, policy, or factual developments.
6. Fees, Payment, and Currency
Consultation fees are payable in full at the time of booking unless otherwise agreed in writing. The standard consultation fee is CAD $150 for a 45-minute consultation. All fees are quoted in Canadian dollars (CAD) and are exclusive of applicable taxes unless stated otherwise. Payment is accepted by Interac e-Transfer or direct bank transfer; banking details are provided upon request. Payment confirms acceptance of these Terms.
7. Cancellations, Rescheduling, and No-Shows
- Rescheduling: A consultation may be rescheduled once at no additional cost, provided written notice is given at least 24 hours before the scheduled start time.
- Late cancellations: Cancellations made less than 24 hours before the scheduled time may result in forfeiture of the consultation fee, at our discretion.
- No-shows: Failure to attend a scheduled consultation without prior notice will result in forfeiture of the full consultation fee.
- Late arrivals: If you arrive late, the consultation will still conclude at its scheduled end time. We are not obligated to extend the session.
- Technical disruptions: Where a consultation cannot proceed due to verifiable technical issues on our side, we will offer a reasonable alternative time or, in our discretion, a refund or credit.
8. Refund Policy
Consultation fees are generally non-refundable once the consultation has commenced or where cancellation occurs outside the timeframes set out above. Refund requests will be considered on a case-by-case basis where exceptional circumstances apply, at our sole and reasonable discretion. Where a refund is granted, it will be processed using the original payment method within a reasonable time.
9. Honest and Complete Disclosure
The accuracy and usefulness of any consultation depends entirely on the completeness and truthfulness of the information you provide. You agree to disclose all material facts relevant to your immigration matter, including prior refusals, misrepresentations, criminal or medical history, and any other facts that may affect eligibility. We are not responsible for the consequences of incomplete, inaccurate, or misleading information provided by you.
10. Electronic Communication and Technology Risks
Consultations and related communications may be conducted or supported through electronic channels and platforms, including but not limited to:
- email;
- telephone and SMS;
- messaging applications such as WhatsApp;
- online booking and scheduling systems;
- video-conferencing platforms;
- AI-assisted administrative tools;
- cloud-based storage and document-sharing systems.
By using these channels, you acknowledge that electronic communication and cloud-based services inherently involve privacy and security risks, including the possibility of interception, delay, loss, technical failure, or unauthorized access. While we apply commercially reasonable safeguards, we do not — and cannot — guarantee uninterrupted, fully secure, or error-free transmission, and we are not liable for events caused by third-party platforms or networks outside our reasonable control.
11. Consultation Records and Administrative Technologies
For quality assurance, compliance, scheduling, and regulatory record-keeping purposes, we may:
- maintain internal consultation notes and summaries;
- store contact, booking, and intake data within secure scheduling systems;
- use secure AI-assisted administrative tools to support drafting, organization, transcription, or workflow management;
- retain records consistent with CICC professional record-keeping standards and applicable Canadian law.
Such records are treated as confidential and handled in accordance with our Privacy Policy. Consultations are not recorded (audio or video) without prior notice and consent.
12. AI Assistant and Website Information
Our website and AI assistant provide general information only. They are not licensed consultants, do not provide individualized legal advice, and may produce incomplete or inaccurate responses. No consultant-client relationship is created by interacting with them. Decisions should not be made in reliance solely on automated responses, and we encourage clients to confirm important information through a formal consultation with an RCIC.
13. Conduct and Professional Boundaries
We reserve the right to refuse, end, or decline to continue any consultation where a conflict of interest exists, where the matter falls outside our area of practice, where the conduct of the participant is abusive, harassing, or unlawful, or where continuing would be inconsistent with our professional obligations. Where reasonable, we will attempt to redirect the matter or provide a partial refund or credit at our discretion.
14. Confidentiality
Information shared during a consultation is treated as confidential and is used only for the purposes of the consultation, related services, and our professional and legal obligations. Disclosure may occur where required by law, regulation, or order of a competent authority, or where authorized by you in writing.
15. Intellectual Property
All materials prepared by the firm, including written summaries, templates, checklists, and strategy notes, remain our intellectual property. They are provided for your personal use in connection with your matter and may not be reproduced, redistributed, or used for commercial purposes without our written consent.
16. Limitation of Liability
To the fullest extent permitted by law, Rasouli Immigration Service Corp., its principal, employees, contractors, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss or damage arising out of or related to:
- reliance on information shared during a consultation, particularly where it was based on incomplete or inaccurate facts;
- scheduling, booking, or technical errors on the website or third-party platforms;
- interruptions, delays, or failures of electronic communications;
- decisions, processing times, or actions of IRCC, IRB, provincial programs, visa offices, or other authorities;
- acts or omissions of third-party service providers, including translators, notaries, courier services, or technology vendors; or
- reliance on website content, free assessments, or AI assistant responses.
Where liability cannot be excluded under applicable law, our aggregate liability relating to a consultation shall not exceed the consultation fee actually paid by you for that consultation. Nothing in these Terms is intended to exclude or limit any liability that cannot be excluded or limited under Canadian or British Columbia law, including liability for gross negligence or willful misconduct.
17. Indemnity
You agree to indemnify and hold harmless the firm from any claims, losses, or liabilities arising from your provision of inaccurate, incomplete, or misleading information, your misuse of consultation materials, or your breach of these Terms.
18. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of the Province of British Columbia and the applicable federal laws of Canada. Any dispute arising in connection with these Terms or a consultation shall be subject to the exclusive jurisdiction of the courts of British Columbia.
19. Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it enforceable while preserving its original intent.
20. Language and Governing Version
These Terms are issued in English. While translations or summaries may be provided to assist your understanding, the English version is the official and controlling version. In the event of any inconsistency, discrepancy, or dispute regarding interpretation, the English version shall prevail and shall be the sole binding text between the parties.
21. Entire Understanding and Acceptance
These Terms, together with our Privacy Policy and any written retainer agreement, represent the entire understanding between you and the firm regarding consultations. We may update these Terms from time to time; the version posted on our website at the time of your booking governs that consultation. By submitting the consultation booking form, ticking the acceptance checkbox, or proceeding with payment after receiving these terms, you confirm that you have read, understood, and accepted these Consultation Terms & Conditions and the Privacy Policy.
RCIC-IRB Licensed
